Information We Collect

At montrivexael, we collect various types of information to provide you with exceptional financial recovery services and maintain the security of our platform. The information we gather falls into several distinct categories, each serving specific purposes in delivering our services effectively.

Personal Information

When you engage with our services, we collect personal details including your full name, email address, phone number, and postal address. This information helps us communicate with you effectively and provide personalised financial guidance. We also collect demographic information such as age, occupation, and income level to better understand your financial situation and tailor our recovery strategies accordingly.

Technical Information

• IP addresses and device identifiers for security monitoring
• Browser type, operating system, and device specifications
• Website usage patterns, page views, and navigation data
• Session duration and interaction patterns with our platform
• Location data when using our mobile applications
• Cookies and similar tracking technologies for enhanced user experience

How We Use Your Information

Your information serves multiple purposes within our financial recovery ecosystem. Primarily, we use your data to assess your financial situation comprehensively and develop personalised recovery strategies that align with your specific circumstances and goals.

We also use aggregated, anonymised data to improve our services, develop new financial recovery tools, and conduct research into financial recovery trends. This helps us stay at the forefront of financial advisory services while maintaining your individual privacy.

Information Sharing and Disclosure

montrivexael maintains strict controls over information sharing. We never sell your personal information to third parties for marketing purposes. However, there are specific circumstances where we may share information to provide our services effectively or comply with legal requirements.

Service Providers and Partners

We work with trusted financial institutions, credit agencies, and professional service providers who assist in delivering comprehensive financial recovery solutions. These partnerships may require sharing relevant information, but all partners are bound by strict confidentiality agreements and data protection standards.

• Financial institutions for debt negotiation and restructuring services
• Credit reporting agencies for credit assessment and monitoring
• Legal professionals when required for complex financial matters
• Technology service providers who maintain our platform security
• Professional advisors including accountants and financial auditors

Data Security and Protection

Security forms the backbone of our operations. We implement multiple layers of protection to safeguard your sensitive financial information against unauthorised access, data breaches, and cyber threats. Our security measures combine cutting-edge technology with rigorous operational procedures.

Technical Safeguards

All data transmissions use bank-grade SSL encryption, ensuring information remains protected during transfer. We employ advanced firewalls, intrusion detection systems, and regular security monitoring to prevent unauthorised access. Our servers are housed in secure, climate-controlled facilities with 24/7 monitoring and access controls.

Access Controls

Staff access to your information is strictly limited based on job requirements. We maintain comprehensive audit logs of all data access and regularly review access permissions. Multi-factor authentication is mandatory for all staff accessing sensitive client information.

Your Privacy Rights

You maintain significant control over your personal information. Australian privacy law grants you several rights regarding your data, and we're committed to facilitating these rights promptly and transparently.

Access and Correction

You can request access to any personal information we hold about you. We'll provide this information within 30 days of your request, subject to identity verification. If you identify inaccuracies in your information, we'll correct them promptly upon notification.

Data Portability and Deletion

You have the right to request a portable copy of your data in commonly used formats. Additionally, you can request deletion of your personal information, though we may need to retain certain records for legal compliance or legitimate business purposes.

Data Retention and Storage

We retain your information for as long as necessary to provide our services and comply with legal obligations. Different types of information have varying retention periods based on their purpose and regulatory requirements.

Financial records and assessment data are typically retained for seven years after the conclusion of our service relationship, in accordance with Australian financial services regulations. Communication records are maintained for three years, while website usage data is typically deleted after 24 months.

Secure Deletion Process

When information reaches the end of its retention period, we follow secure deletion procedures to ensure complete data destruction. This includes overwriting digital storage multiple times and physical destruction of any paper records containing sensitive information.

International Data Transfers

While montrivexael primarily operates within Australia, some of our technology partners and service providers may be located overseas. When international data transfers occur, we ensure appropriate safeguards are in place to maintain your privacy protection standards.

All international transfers comply with Australian privacy laws and include contractual protections equivalent to those required under local legislation. We regularly audit our international partners to ensure ongoing compliance with these standards.

Cookie Policy

Our website uses cookies and similar technologies to enhance your browsing experience and provide personalised content. These technologies help us understand how you interact with our services and improve platform functionality.

Types of Cookies We Use

• Essential cookies required for basic website functionality
• Performance cookies that help us understand website usage patterns
• Functional cookies that remember your preferences and settings
• Analytics cookies that provide insights into user behaviour

You can manage cookie preferences through your browser settings. However, disabling certain cookies may limit some website functionality and personalisation features.

Updates to This Policy

We regularly review and update this privacy policy to reflect changes in our services, legal requirements, or privacy practices. When significant changes occur, we'll notify you via email or prominent website notice at least 30 days before implementation.

Minor updates, such as clarifications or contact detail changes, may be implemented immediately with notification through our website. We encourage you to review this policy periodically to stay informed about how we protect your privacy.